How long will the claim process take?
The claim process typically takes anywhere from 30 to 60 days depending on when we receive all necessary documents from the claimant. It is important to provide all necessary items in a timely manner to achieve a quick claim process. Our goal is to help you with a timely claim result which is also dependent on how quickly the claimant provides all necessary items.
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What will determine if my claim will get approved or denied?
Each claim has to be approached individually. There are several different types of claims and each have different requirements. Providing all necessary documents completed as requested will get you the best results.
What pictures should I take?
It is always recommended that you take photos concerning your claim in a timely manner and at the unit before removing items. Claims submitted with photos taken of damaged items outside the unit have a higher likelihood of being denied. Below are ...
Is there anything I should do immediately, after filing a claim?
There are some things you can do immediately. The primary thing to do immediately is take pictures of the damage and source of damage (see What pictures should I take?). If you are filing for a theft claim, you will need to file a police report as ...
Where can I find my claim number?
In your first email, after you submit your claim, you will be provided with your Storage Shield Internal Claim Number. Once the claim has reached final review with our underwriters the claimant will be provided with a final claim number. The final ...
What do I do if I have 2 unit that require a claim?
If multiple units are requiring a claim, a separate claim will need to be submitted for each unit number. Please be sure to notate the type of claim associated with each unit (i.e. water leakage, theft, etc.).