Is there anything I should do immediately, after filing a claim?
There are some things you can do immediately. The primary thing to do immediately is take pictures of the damage and source of damage
(see What pictures should I take?). If you are filing for a theft claim, you will need to file a police report as soon as possible.
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Where can I find my claim number?
In your first email, after you submit your claim, you will be provided with your Storage Shield Internal Claim Number. Once the claim has reached final review with our underwriters the claimant will be provided with a final claim number. The final ...
How long will the claim process take?
The claim process typically takes anywhere from 30 to 60 days depending on when we receive all necessary documents from the claimant. It is important to provide all necessary items in a timely manner to achieve a quick claim process. Our goal is to ...
What is the maximum amount for a rodent claim?
The maximum amount paid for a rodent claim is $500. This is the same for all the policy coverages no matter the policy maximum.
What do I do if I have 2 unit that require a claim?
If multiple units are requiring a claim, a separate claim will need to be submitted for each unit number. Please be sure to notate the type of claim associated with each unit (i.e. water leakage, theft, etc.).
What will determine if my claim will get approved or denied?
Each claim has to be approached individually. There are several different types of claims and each have different requirements. Providing all necessary documents completed as requested will get you the best results.