What do I do if I have 2 unit that require a claim?
If multiple units are requiring a claim, a separate claim will need to be submitted for each unit number. Please be sure to notate the type of claim associated with each unit (i.e. water leakage, theft, etc.).
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What do I do if I have 1 unit with 2 types of claims?
If you are needing to file multiple claims for the same unit, you must submit an individual claim for each occurrence. For example - if you notice you have a water leak as well as rodent damage, you will need to submit a claim for water leakage and a ...
What will determine if my claim will get approved or denied?
Each claim has to be approached individually. There are several different types of claims and each have different requirements. Providing all necessary documents completed as requested will get you the best results.
I'm trying to submit my claim and it is not going through.
When submitting a claim please verify all required fields are filled out. If all fields are filled out and you are not able to submit please check your internet connection or that you are in an area where you have service.
Where can I find my claim number?
In your first email, after you submit your claim, you will be provided with your Storage Shield Internal Claim Number. Once the claim has reached final review with our underwriters the claimant will be provided with a final claim number. The final ...
How long will the claim process take?
The claim process typically takes anywhere from 30 to 60 days depending on when we receive all necessary documents from the claimant. It is important to provide all necessary items in a timely manner to achieve a quick claim process. Our goal is to ...