Why do I have to file a police report, shouldn’t my storage facility have to file it?

• Related Articles

• What is the difference between a Police Report Number and Full Police Report?

  When you believe a theft has occurred, contact the local police department through their non emergency number and request to file a police report. Once an officer arrives, they will take your statement and provide you with a card with a police report ...

• Is Storage Shield the same company as the one that manages my unit?

  Storage Shield is a third-party company that has partnered with the facility you store at to provide a tenant protection plan.

• Where can I get a copy of my Storage Shield Protection Plan Addendum?

  The tenant is provided with this Addendum upon renting a storage unit and choosing to enroll in our Storage Shield Tenant Protection Plan. If a copy is needed, please reach out to the manager at the facility in which you store.

• Existing Claims

  Now That You Have Submitted Your Claim You should have received 2 emails: One from our Claims department and one from Zoho with your claims portal login information. Please give 10 to 15 minutes for email arrival. If you do not see the emails in your ...

• Is there anything I should do immediately, after filing a claim?

  There are some things you can do immediately. The primary thing to do immediately is take pictures of the damage and source of damage (see What pictures should I take?). If you are filing for a theft claim, you will need to file a police report as ...